Every day, in photography chat groups, I read posts from photographers asking things like, "What do I tell my client?" "Our shoot is today, but it's raining, what do I do?" "My client did not pick a location yet, what do I say?"  "The clothing my client brought is awful, help!"  All of these and more should have been addressed in the first conversation with your client!  Listen as I play three actual client phone calls. and then dissect each for a clear understanding of what I say and WHY!  You want potential clients to view YOU as the expert.  When they call someone down the street who doesn't know what to say, they'll call you back because you have their confidence!  -Denise Watrous